Inova Solutions chose MediaLooks Screen Capture to be utilized in its award-winning call center reporting software.

Inova’s call center reporting solutions simplify the complexity of call center management. Advanced middleware gathers operational data from ACDs and workforce management systems, and filters it down to just your most important key performance indicators, such as average handle time and abandon rate.

About Inova Solutions

Inova Solutions is a global provider of real-time visual communication solutions. Through the innovative use of technology, Inova Solutions helps organizations communicate faster and more effectively. The offering encompasses award-winning call center reporting software and hardware, mass notification systems for schools and universities, and Power over Ethernet (PoE) network clocks.